Management of deviations and non-conformities

The customer is required to initiate appropriate measures if deviations or non-conformities are identified during the audit. On the one hand, this deviation or non-conformity should be rectified (so-called corrections) and, on the other hand, corrective measures should be taken so that this deviation/non-conformity does not occur again in the future (preventive measures). Determining the cause is therefore also of great importance.

As an audited entity, you are required to provide us with an action plan for any non-conformities raised during your audit. To do this, you need to go through our audit portal. You can enter your action plan in the "Audit findings" tab of the mandate in question. By clicking on a finding, a dedicated window will open, allowing you to enter the analysis of causes, the correction, and the proposed corrective actions for the selected non-conformity. You can also upload evidence files in the format of your choice.

A complete action plan (with analysis of causes, corrections and corrective actions) must be provided within 14 days of receiving your audit findings. Your auditor may also ask you to provide evidence.